Services are by appointment.  If you call and get the answering machine, please do not assume that no one is available.  Massage sessions are not interrupted to answer the phone.  We will return your call as soon as possible. 

Cancellation PolicyWhile we are aware that emergencies occur, please know that your appointment covers a time slot in our book.  Your consideration in letting us know ahead of time of any problem will allow us to schedule another person.  Please give us 24-hours notice if you need to cancel or reschedule. 

Lateness Policy:  If you are late for your appointment, we may need to shorten your session or reschedule your appointment so that we can stay on time for others.  If we are late, you will receive your full time.

No Show Policy:  First time we will attempt to work with you.  The second time, you will be asked to pay 50% of the session.  Any time thereafter, you will be billed at the full price of the session.

Hot Stone Massage Informed Consent

I hereby request and consent to the performance of hot stone massage on me (or the client for whom I am legally responsible) by any Comfort Zone massage therapist.

I understand that hot stone massage involves heating stones, then using those stones during the course of massage, either by the massage therapist placing those stones on me to warm and relax muscles, or by the massage therapist holding those stones in their hands and then massaging me with those stones.

I have been informed that hot stone massage is a generally safe method of massage, but that it may have some side effects, including, in particular, burns and or related scarring as a result of the contact of the hot stones with my skin.  I understand that even with proper care by the massage therapist, it is nearly impossible to predict the precise manner in which a stone will retain heat when warmed and dissipate heat when placed in contact with the body.  Variations in this heat transfer process could result in an unexpectedly high rate of heat transfer, and subsequent tissue damage.  Further, the visual evidence that a burn is developing typically does not occur until after tissue damage has already happened.  Even when both the massage therapist and the client, are diligent, conditions leading to burns may still go unnoticed until after the burn has already occurred.

In addition, I understand that a variety of medical conditions which I might have, and which my massage therapist has neither the training, nor the legal right to interpret, could increase the risk of burns for me.  For example, I realize that if I have diabetes or any other condition that reduces circulation, the risk of burns is substantially increased.  Reduced circulation may limit the ability of the body to properly dissipate heat from a specific location, which could result in a burn.  Limited circulation may also result in reduced sensitivity to the presence of heat.  Without my input that a stone is too hot for my skin, the massage therapist may have no reasonable way of knowing that there is a problem before it is too late, and a burn has occurred.

I understand that another condition that impacts the risk associated with burns it the sensitivity of my skin type to burns and scarring.  I understand that my massage therapist is not trained as a dermatologist or a medical doctor and as such is not trained to reliably interpret the type of skin I have using a Fitzpatrick Scale or any other scientific measure.  I understand that if I have a Fitzpatrick Scale Skin Type 1, that my skin is more sensitive to burns, and I should be particularly mindful to communicate with my massage therapist if I experience any discomfort from heat.  However, I realize that even if my therapist and I are both diligent, the risks of burns associated with Skin Type 1 may be unavoidable.  Further, I realize that if I am Skin Type VI, while I am not as sensitive to burns, once I am burned; my skin is likely to scare easily, which may leave me permanently disfigured.  I understand that if I am Skin Type VI, there is an unavoidable risk of scarring associated with a burn, which might otherwise have no permanent effect on other people.

Finally, I understand that certain medications make a person more sensitive to heat exposure.  I realize that it is my responsibility to consult my doctor to determine if any of the medication I am taking could cause me to be more heat sensitive, and if so, to inform my massage therapist of the medication[s] and the doctor’s recommendations pertaining to the application of heat to my skin.

I understand that while this information describes the major risks of hot stone massage, other side effects and risks may occur.  I do not expect the massage therapist to be able to anticipate and explain all possible risks and complication of hot stone massage.  I wish to rely on the massage therapist to exercise judgment during the course of the hot stone massage, which at the time, based upon the facts then known, is in my best interest.  I understand that results are not guaranteed.

Comfort Zone Massage, LLC

206 Howard Street   Auburndale  FL 33823


MA 14502

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